Pick-Up
You can pick up your order(s) at our pickup point in Port-Louis.
- Monday to Friday – 10:00 – 16:00
- Saturdays – 10:00 – 13:00
- Sundays – CLOSED
Delivery
What are my Shipping & Delivery options?
Free Delivery
We offer free delivery service in Port-Louis ONLY
We will always contact you and ask for a location link to schedule your deliveries
Or if we cannot reach your location. We will set a specific location according to our time-plan
- Monday to Friday – 17:00 – 18:00
- Saturdays – 14:00 – 16:00
Postal Delivery
for GIFT ITEMS ONLY
If you are outside Port-Louis region and unable to pick up, we offer Express Registered Delivery (Mauritius Post)
Your parcel will be delivered to your door or at the closest post-office to your address within 2 to 5 days.
Posting fee starting as from Rs.100
Delivery & Shipping Policy
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
Do we delivery internationally?
We do not offer international shipping.
What happens when my order is delayed?
If your order is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
Do we have a return policy?
Due to the customized nature of these items, however, we regret to inform our customers that we cannot accept returns for personalized items.
We take great care and attention to detail in crafting each piece to produce aesthetic works. Each personalized piece is uniquely tailored to your specifications, making it difficult for us to repurpose the item.
- We strive to ensure that piece we create meets the highest standards of quality and craftsmanship.
- Note that we always contact our customers before we proceed with their orders to be able to replicate and bring to life your desired product.
- We advise our customers to review their customization choices carefully before finalizing their orders.
If you have any concerns or queries about our laser-crafting process, our dedicated customer service team is always available to assist you. Thank you for your understanding.🤍
